Isle Return Program
Registration Partners About the Isle Return Program FAQ's Home Page
Frequently Asked Questions

Q. How do I register someone for the program?

A. Please see our registration page, complete an enrollment form and then return it to one of the several participating agencies around the island.

Q. What should I do if a wandering event occures?

A. Please follow the steps below:

Should a wandering event occur:

  • Family members or a caregiver call 9-1-1.

  • Trained public safety personnel use the information with the Isle Return Program portfolio to assist them in locating your loved one. In additional to local and state law enforcement agencies and emergency medical services, 9-1-1 dispatchers will notify Nantucket Cottage Hospital so their staff can be prepared should the missing person appear at that facility.

  • Once public safety personnel locate your loved one, they seek further medical evaluation if necessary, and return him or her home safely.

Q. I am concerned about confidentiality. What is your policy on personal information sharing?

A. We respect your privacy and the confidentiality of the information submitted to the Isle Return Program. The registrant’s information is stored in a confidential, information base managed by the Nantucket County Sheriff’s Department and only accessible at the dispatch desks of the Massachusetts State Police and Nantucket Fire and Police Departments, and at the Emergency Room Director’s office at Nantucket Cottage Hospital.

Q. Are there any off-line resources available to help explain the program to people who aren't computer users?

A. Yes. Please click here to download our tri-fold brochure for the Isle Return Program. PDF Document

Q. What is the 911 Disability Indicator Program?

A. The 911 Disability Indicator enables a special code to appear on the 911 call takers screen which alerts the call taker that a person residing at that address may require special assistance during an emergency.

Please click here for more information about the 911 Disability Indicator Program.

Q. How does the SafetyNet™ Service Work?

A. Once a caregiver enrolls their loved one in the service, they receive a SafetyNet Bracelet, which is worn by the person at risk typically on their wrist or ankle at all times.  The caregiver provides information about the client to assist in search and rescue, which is then entered into a secure database.  SafetyNet by LoJack provides 24x7 emergency caregiver support.

The SafetyNet Bracelet constantly emits a Radio Frequency signal.  Radio Frequency is the technology of choice because, unlike cellular and GPS technology, its signal doesn’t rely on cellular networks or satellite signals and can often be tracked when a client wanders into a shallow body of water, a densely wooded area, a concrete structure such as a garage, or a building constructed with steel.

The Search and Rescue Receivers used by law enforcement agencies can detect the Radio Frequency signal emitted from a SafetyNet Bracelet typically within a range of approximately one mile in on-the-ground searches and 5-7 miles in searches by helicopter.

The SafetyNet certified training for law enforcement agencies focuses on its specialized electronic equipment, technology, procedures and on how to effectively communicate with and approach individuals who have cognitive conditions.  SafetyNet’s secure database contains information on each individual client enrolled in the service so that the search and rescue team can have information on the individual’s personal habits and how he or she should be approached, spoken to and comforted.

For more information on SafetyNet™ please click here.




Isle Return Program...

Peace of mind for caregivers of people at risk of wandering.

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Nantucket County Sheriff’s Department
20 S. Water Street
Nantucket, MA 02554

Telephone: 508-228-7263
Fax: 508-325-5338